Ⅰ．About the Hotel Group's Personal Information Protection Policy

Basic Policy on Personal Information Protection
GENERAL PROVISION
The Hotel Group recognizes the importance of protecting personal information, considers an appropriate utility and protection of such personal information the core of our business operations as well as our social responsibility, and carries our activities as to ensure further public trust.
BASIC PRINCIPLES
1．Clarification of Purpose of Use
When customers provide personal information, the Hotel Group clarifies its purpose of use and uses it only within the scope of the same purpose.
2．Restrictions on Provision to Third Parties
Except when to fulfill contractual responsibilities or when there are other justifiable reasons, the Hotel Group will not share customers' personal information to any third parties other than those approved by customers.
3．Stringent and Appropriate Management
The Hotel Group implements security measures to prevent unauthorized external access to customers' personal information as well as its loss, destruction, falsification, leakage, etc. and endeavors to manage personal information safely and appropriately.

Ⅱ．About Personal Information Entrusted to the Hotel Group

The Hotel Group stores personal information such as address, name, postal code, telephone number, fax, e-mail address, etc., that is necessary for communication with our customers through such opportunities as questionnaire surveys involved in catalog requests, questionnaire surveys via the Internet, distribution of flyers and mailings, business meetings with sales representatives and conclusion of contracts etc.
In addition, the Hotel Group also may collect personal information such as the name of real estate right holders, the name of corporation representatives, telephone number, address, names, etc. from publicly available media such as real estate registry, commercial register, telephone directory etc.
Personal information received from customers in this manner will be stored in a database etc.

Ⅲ．Purpose of Use of Personal Information

In compliance with Japan's Act on the Protection of Personal Information (APPI), the Hotel Group uses customers' personal information to provide guidance and proposals regarding each businesses such as hotels and mail-order sales of goods, to conclude and perform contracts, to provide after-sales services, to contact and communicate with customers, to develop new products and services and to provide information that we believe will be beneficial to our customers.
In addition, when communicating with customers over the phone, the Hotel Group may record the content of the call, to accurately grasp and confirm the content of reservations, orders, opinions, and other inquiries, and to improve future services.

Ⅳ．About Joint Use of Personal Information

The Hotel Group will jointly use the customer personal information indicated in “Ⅱ．About Personal Information Entrusted to the Hotel Group” for the same purposes as indicated in “Ⅲ．Purpose of Use of Personal Information” with the headquarters of external hotel groups, with which the Hotel Group is in a franchise agreement, management contract etc.

Ⅴ．Provision of Personal Data to Third Parties

Within the scope necessary for fulfilling the purpose of use, the Hotel Group will not provide customers' personal data to third parties, except in case in which we outsource operations related to the handling of personal information, or if it falls under any of the following.
ⅰ　We have obtained customer's prior consent.
ⅱ　Information is disclosed or provided in a form in which the individual identities of persons concerned cannot be discerned, such as statistical data.
ⅲ　We are compelled to disclose or provide it by laws and regulations.
ⅳ　It is necessary for the protection of human life, physical safety, or property, and it is difficult to obtain customer's consent.
ⅴ　It is particularly necessary for improving public health or promoting healthy fostering of children, and it is difficult to obtain customer's consent.
ⅵ　It is necessary to cooperate with the national government or local public bodies in conducting legal affairs, and obtaining customer's consent may interfere with execution thereof.

Ⅵ．Safety Management Measures for Personal Data

The Hotel Group has implemented the following security control measures to ensure the proper handling of personal information:
ⅰ　Organizational Security Control Measures such as a system for appropriately reporting the occurrence of leakage accidents, etc. to the person in charge of personal information management.
ⅱ　Personnel Security Control Measures such as educational training for all employees, etc.
ⅲ　Technology Security Control Measures such as restricting access to personal data, authentication, record management, etc.

Ⅶ．Disclosure of Personal Information

If customer requests disclosure of their own personal information or the history of provision of their personal information to a third party, etc., the Hotel Group will confirm whether the person making the request is a principal or an agent（※）and reply within a reasonable period of time or within reasonable range.

Ⅷ．Correction of Personal Information

If a customer wishes to correct, add, or delete their personal information, the Hotel Group will confirm whether the person making the request is a principal or an agent, and, in case the recorded personal information is different from the fact, the Hotel Group will correct, add, or delete personal information within a reasonable period of time or within reasonable range.

Ⅸ．Cessation of Use of Personal Information

If a customer wishes for cessation of use, removal of their own personal information, or for cessation of provision of their own personal information to third parties, the Hotel Group will verify whether the person making the request is a principal or an agent, and in case the Hotel Group has violated restrictions on the purpose of use or has acquired customer personal information by illegal means, the Hotel Group will cease the use or remove customer's personal information within a reasonable period of time or within a reasonable range.
However,this does not apply when it is difficult to cease use, etc. and alternative measures are taken. In addition, the Hotel Group may not be able to comply with customer's request for personal information held by the Hotel Group in accordance with laws and regulations.

Ⅹ．Reception Procedure for Requests for Disclosure etc.

The Hotel Group will accept requests concerning provisions: “Ⅶ．Disclosure of Personal Information,” “Ⅷ．Correction of Personal Information,” “Ⅸ．Cessation of Use of Personal Information,” and other inquiries regarding personal information, via mail or phone to reception desks listed below.
The reception hours for phone are from 9 a.m. to 5 p.m. on weekdays.

Aging Resort Tourism (ART), Corporate Resort Tourism (CRT) Members Reception Desk
Aging Resort Tourism
2-15-3, Konan, Minato-ku, Tokyo, 108-6208, JAPAN
Phone Number　+81-50-1731-5015

Former Daiwa Royal Members Club Reception Desk
Daiwa Royal Members Club
2-15-3, Konan, Minato-ku, Tokyo, 108-6208, JAPAN
Phone Number　+81-50-1731-5027

Reception desk: Other
Head Office Japan K.K.
2-15-3, Konan, Minato-ku, Tokyo, 108-6208, JAPAN
Phone Number　+81-3-6774-7888

（※） Determining a principal or an agent
In the case of request from customer, the Hotel Group will verify that they are the principal, using information registered by the Hotel Group such as customer's driver's license, passport, health insurance documents, address, name, telephone number, date of birth, bank account number, credit card number, PIN number, etc., or through a callback to the Hotel Group's registered phone number.
In the case of an application from an agent, in addition to the above, the Hotel Group will also verify through a power of attorney and a seal registration certificate.

Fees
Customer may be charged a fee equivalent to the actual cost of registered mail for requests for disclosure of personal information.

Head Office Japan K.K.2-15-3 Konan, Minato-ku, TokyoPresident and CEO, Koji Mayanagi
Person responsible for the management of personal information and jointly used personal information data:Executive Director, Human Resources & General Affairs

(April 1, 2024, Hotel Rebrand)